Last verified October 10, 2026.
Details about ElevenLabs Agents come from its public pages as they were on October 10, 2026. ElevenLabs Agents may have changed them since, and a page that was unclear to us may be clear to you. Corrections: support@calldesk.tech. We make Calldesk, so read this page with that in mind and check anything important with ElevenLabs Agents directly.
About ElevenLabs Agents
How ElevenLabs Agents positions itself: A conversational agent platform from a speech-model company, deploying voice and chat agents across phone, web, WhatsApp, SMS and email on top of its own text-to-speech and speech-to-text models.
Side by side
A row is shown when we could read both sides. Where ElevenLabs Agents' pages did not say, a cell reads "not stated on the pages we reviewed" rather than a guess. It rests on published pricing, setup and wording, and does not use call-quality or benchmark results.
| Topic | Calldesk | ElevenLabs Agents |
|---|---|---|
| How pricing works | Per minute of call time on three plans: Lite 2¢, Standard 5¢, Pro 9¢. No monthly minimum. Phone carrier charges are billed separately. | Subscription tiers that include a monthly allotment of call minutes, with additional minutes billed per minute; LLM usage is billed on top; telephony from your own provider billed by that provider. (source: elevenlabs.io) |
| Published starting price | 2¢ to 9¢ per minute depending on the plan, before phone carrier charges | $0.08 per call minute beyond the minutes included in each plan, plus LLM usage at provider cost; plans run from Free ($0, 15 minutes) to Business ($990 per month, 12,375 minutes). (source: elevenlabs.io) |
| Billed separately or extra | The phone carrier is billed separately unless you buy numbers from us; Expert backup is an optional extra on Lite and Standard at 1.5 cents per minute | LLM usage, passed through at cost based on the model chosen; Telephony: no ElevenLabs telephony fee, but an external provider such as Twilio or a SIP trunk bills you directly (source: elevenlabs.io) |
| Trying it first | A free demo call on the Calldesk site | Free plan with 15 minutes of calls included, no card stated. (source: elevenlabs.io) |
| Bring your own carrier | Yes, on every plan, at no extra charge, by forwarding calls to a number you register (no SIP trunking) | Yes (source: elevenlabs.io) |
| Phone numbers from the provider | A paid extra on every plan: Telnyx $1.00 per month per number plus 1 cent per inbound minute; Twilio $2.00 per month per number plus 1.5 cents per inbound minute. Registering a number you already own costs nothing extra. | Not stated on the pages read; docs describe connecting your own numbers through Twilio, SIP trunking and other providers. (source: elevenlabs.io) |
| HIPAA | Not claimed | Stated on their pages (source: elevenlabs.io) |
| SOC 2 | Not claimed | Stated on their pages (source: elevenlabs.io) |
| GDPR | Not claimed | Not stated on the pages we reviewed (source: elevenlabs.io) |
| Integrations and developer tools | REST API, MCP server and signed webhooks, plus calendar booking | Twilio (native), SIP trunking, Telnyx, Plivo, Vonage, Bandwidth, Sinch, Genesys, Five9, Amazon Connect, Microsoft Teams, Salesforce, Zendesk, HubSpot, Stripe, Shopify, Zapier and MCP servers |
About ElevenLabs Agents' compliance wording: Stated by vendor, self-attested: the agents page lists SOC 2 Type II, ISO 27001, PCI DSS Level 1 and HIPAA compliant; docs say ElevenAgents is HIPAA-eligible with BAAs for eligible customers when Zero Retention Mode is on. GDPR is not named on the pages read, though regional data residency (US, EU, India) is described.
ElevenLabs Agents pricing details
- Free: 15 minutes, 4 concurrent calls. Starter $6/month: 75 minutes, 6 concurrent. Creator $22/month: 275 minutes, 10 concurrent. Pro $99/month: 1,238 minutes, 20 concurrent. Scale $299/month: 3,738 minutes, 30 concurrent. Business $990/month: 12,375 minutes, 40 concurrent. Enterprise: custom. (source: elevenlabs.io)
- Additional minutes $0.08 per minute on every plan; text messages $0.003 each. (source: elevenlabs.io)
- Burst pricing: calls above the concurrency limit (up to 3x, max 300 for non-enterprise) are charged at 2x ($0.16 per minute). (source: elevenlabs.io)
- Voice calls without text get a 95% discount for silence longer than 10 seconds (help center). (source: elevenlabs.io)
- Startup Grants Program offers 12 months free for qualifying startups (vendor page). (source: elevenlabs.io)
What ElevenLabs Agents does well
- Large voice catalog from its own models: 17,000+ voices across 90+ languages, plus voice cloning and expressive voice models. (source: elevenlabs.io)
- Multichannel agents with shared context across phone, web, WhatsApp, SMS and email, plus workflows, guardrails, simulations and analytics. (source: elevenlabs.io)
- Strong enterprise and compliance posture on the vendor's pages: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA-eligible with BAAs, regional data residency (US, EU, India), zero-retention mode and on-prem options. (source: elevenlabs.io)
- Wide telephony and contact-center connectivity: native Twilio, SIP trunking, Telnyx, Plivo, Vonage, Genesys, Five9, Amazon Connect and Microsoft Teams guides. (source: elevenlabs.io)
- Developer-friendly: LLM-agnostic with bring-your-own model, native web and mobile SDKs, WebSocket and REST APIs. (source: elevenlabs.io)
Conditions to check with ElevenLabs Agents
These are limits or conditions described on the pages we reviewed. We list them so you can check whether they matter for your calls.
- LLM costs are billed separately from the $0.08 per minute call rate, based on the chosen model. (source: elevenlabs.io)
- Calls above the concurrency limit are billed at double the rate, and burst concurrency is capped at 300 calls for non-enterprise customers. (source: elevenlabs.io)
- HIPAA use requires a signed BAA and Zero Retention Mode, and BAAs are listed as an Enterprise plan feature. (source: elevenlabs.io)
Where Calldesk is different
- Billing: ElevenLabs Agents' headline price does not cover LLM usage, passed through at cost based on the model chosen and telephony, which its pages bill separately or as extras (the table above has the details). Calldesk bills one per-minute rate for the plan you choose (Lite 2¢, Standard 5¢ and Pro 9¢ per minute), and the phone carrier is billed separately unless you buy numbers from us. Compare the two on a month of your own calls.
- Phone setup: both support bringing your own carrier. With Calldesk you register a number you own and forward calls to it. Calldesk does not offer SIP trunking, which ElevenLabs Agents' pages describe. Calldesk also sells numbers from Telnyx and Twilio if you prefer not to bring one.
- Languages: Calldesk supports 40+ languages, including English; agents in a language other than English need the Standard or Pro voice, because the Lite voice speaks English only.
- Developer tools: Calldesk has a REST API, an MCP server and signed webhooks for call.completed, call.transferred and call.analyzed events (/docs).
- Compliance: Calldesk does not currently claim any compliance certification, so if your industry requires one, ask us what we can show you before you rely on it.
Which one fits
ElevenLabs Agents may suit you if this describes you: teams that prioritise voice quality, language breadth and multichannel agents, and are comfortable with a subscription-plus-usage pricing model.
Calldesk may suit you if your calls match one of its plans. Lite is for straightforward calls such as confirmations and quick questions, where cost matters most. Standard is for most businesses: reception, booking, intake and after-hours coverage. Pro is for complex or high-stakes calls where reasoning and tone matter most. Current prices are on the pricing page at /pricing.
What we could not confirm about ElevenLabs Agents
- The $0.08 per minute rate and the plan minutes come from the pricing page alone; the help center and the burst-pricing page describe how billing works but do not repeat the amounts.
- Whether ElevenLabs sells phone numbers directly was not found.
- Typical LLM cost per minute depends on model and is shown inside the product.
- GDPR statement not found on the pages read.
Sources
- ElevenAgents pricing page (retrieved October 10, 2026)
- ElevenAgents product page (retrieved October 10, 2026)
- ElevenLabs docs: Burst pricing (retrieved October 10, 2026)
- ElevenLabs help: How much does ElevenAgents cost (retrieved October 10, 2026)
- ElevenLabs docs: HIPAA (retrieved October 10, 2026)
- ElevenLabs docs: SIP trunking (retrieved October 10, 2026)
- ElevenLabs docs index (retrieved October 10, 2026)