ElevenLabs Agents alternatives

ElevenLabs Agents is a speech and model vendor. Its pages describe it this way: A conversational agent platform from a speech-model company, deploying voice and chat agents across phone, web, WhatsApp, SMS and email on top of its own text-to-speech and speech-to-text models. Reviewed October 10, 2026.

Last verified October 10, 2026.

We make Calldesk, so it appears below as one of the options, and we say so. Options are listed alphabetically, not ranked.

Who ElevenLabs Agents suits

We file ElevenLabs Agents under speech and model vendors, companies that started from speech or language models and offer agents on top of them, and it bills by usage. The audience its pages name is teams that prioritise voice quality, language breadth and multichannel agents, and are comfortable with a subscription-plus-usage pricing model.

What ElevenLabs Agents does well

Strengths ElevenLabs Agents' own pages describe, each linked to its source:

  • Large voice catalog from its own models: 17,000+ voices across 90+ languages, plus voice cloning and expressive voice models. (source: elevenlabs.io)
  • Multichannel agents with shared context across phone, web, WhatsApp, SMS and email, plus workflows, guardrails, simulations and analytics. (source: elevenlabs.io)
  • Strong enterprise and compliance posture on the vendor's pages: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA-eligible with BAAs, regional data residency (US, EU, India), zero-retention mode and on-prem options. (source: elevenlabs.io)
  • Wide telephony and contact-center connectivity: native Twilio, SIP trunking, Telnyx, Plivo, Vonage, Genesys, Five9, Amazon Connect and Microsoft Teams guides. (source: elevenlabs.io)
  • Developer-friendly: LLM-agnostic with bring-your-own model, native web and mobile SDKs, WebSocket and REST APIs. (source: elevenlabs.io)

Integrations and telephony at ElevenLabs Agents

ElevenLabs Agents' pages name these connections: Twilio (native), SIP trunking, Telnyx, Plivo, Vonage, Bandwidth, Sinch, Genesys, Five9, Amazon Connect, Microsoft Teams and Salesforce, and 6 more. Test the one you depend on.

How ElevenLabs Agents prices

A speech or model vendor prices what it supplies, so the question is what the quoted rate leaves for you to buy elsewhere. ElevenLabs Agents describes its model as: Subscription tiers that include a monthly allotment of call minutes, with additional minutes billed per minute; LLM usage is billed on top; telephony from your own provider billed by that provider.

What the published figure says: $0.08 per call minute beyond the minutes included in each plan, plus LLM usage at provider cost; plans run from Free ($0, 15 minutes) to Business ($990 per month, 12,375 minutes). Read the per-minute figure as the number the page shows, not as a total for a finished call.

  • Free: 15 minutes, 4 concurrent calls. Starter $6/month: 75 minutes, 6 concurrent. Creator $22/month: 275 minutes, 10 concurrent. Pro $99/month: 1,238 minutes, 20 concurrent. Scale $299/month: 3,738 minutes, 30 concurrent. Business $990/month: 12,375 minutes, 40 concurrent. Enterprise: custom. (source: elevenlabs.io)
  • Additional minutes $0.08 per minute on every plan; text messages $0.003 each. (source: elevenlabs.io)
  • Burst pricing: calls above the concurrency limit (up to 3x, max 300 for non-enterprise) are charged at 2x ($0.16 per minute). (source: elevenlabs.io)
  • Voice calls without text get a 95% discount for silence longer than 10 seconds (help center). (source: elevenlabs.io)
  • Startup Grants Program offers 12 months free for qualifying startups (vendor page). (source: elevenlabs.io)

Billed separately or extra on ElevenLabs Agents, which matters when you total a month:

Trying it first: Free plan with 15 minutes of calls included, no card stated.

Limits to know about ElevenLabs Agents

Described on ElevenLabs Agents' own pages; whether they matter depends on your calls.

  • LLM costs are billed separately from the $0.08 per minute call rate, based on the chosen model. (source: elevenlabs.io)
  • Calls above the concurrency limit are billed at double the rate, and burst concurrency is capped at 300 calls for non-enterprise customers. (source: elevenlabs.io)
  • HIPAA use requires a signed BAA and Zero Retention Mode, and BAAs are listed as an Enterprise plan feature. (source: elevenlabs.io)

Compliance as stated by ElevenLabs Agents

ElevenLabs Agents' pages mention HIPAA and SOC 2, and did not mention GDPR where we looked. These are the vendor's own statements and we have not audited them.

  • Wording on file for ElevenLabs Agents, from the page titled "ElevenLabs docs: HIPAA": Stated by vendor, self-attested: the agents page lists SOC 2 Type II, ISO 27001, PCI DSS Level 1 and HIPAA compliant; docs say ElevenAgents is HIPAA-eligible with BAAs for eligible customers when Zero Retention Mode is on. GDPR is not named on the pages read, though regional data residency (US, EU, India) is described. (source: elevenlabs.io)

What to check before choosing an alternative to ElevenLabs Agents

ElevenLabs Agents' pages describe 3 conditions and leave 4 points open; these questions start there. Put each one to every option you shortlist.

  1. Compliance paperwork: ElevenLabs Agents' pages mention HIPAA and SOC 2. Ask for the documents behind that wording and for what applies to your plan. (source: elevenlabs.io)
  2. Hands-on test: ElevenLabs Agents states: Free plan with 15 minutes of calls included, no card stated. Ask each option for a test of the same depth, with your own script. (source: elevenlabs.io)
  3. Keeping your numbers: ElevenLabs Agents supports bringing your own carrier, so check that every option on your list accepts the carrier you have. (source: elevenlabs.io)
  4. Whole bill: ElevenLabs Agents' pages list LLM usage, passed through at cost based on the model chosen and telephony as billed separately or extra, so price a full month with every charge in it. (source: elevenlabs.io)
  5. A condition on ElevenLabs Agents' pages: LLM costs are billed separately from the $0.08 per minute call rate, based on the chosen model. Decide whether it applies to your calls. (source: elevenlabs.io)
  6. What is not included: ask ElevenLabs Agents and each alternative what you must still buy or connect (telephony, models, tools) before you have a finished phone line.
  7. What the rate covers: ask what ElevenLabs Agents' per-minute figure includes and what it leaves out, and ask the same of each option's own figure, before comparing numbers. (source: elevenlabs.io)
  8. An open point we could not settle from ElevenLabs Agents' pages: The $0.08 per minute rate and the plan minutes come from the pricing page alone; the help center and the burst-pricing page describe how billing works but do not repeat the amounts. Ask ElevenLabs Agents directly.
  9. Your tools: ElevenLabs Agents names Twilio (native), SIP trunking and Telnyx among its integrations. Check your own list of systems against each option, not a count.

Where Calldesk fits and where it may not

We make Calldesk, so this section includes the cases where ElevenLabs Agents is the better match.

Where Calldesk may fit better:

  • Its pricing model, in ElevenLabs Agents' words: Subscription tiers that include a monthly allotment of call minutes, with additional minutes billed per minute. Calldesk also bills per minute (2¢ to 9¢ per minute depending on the plan, with no monthly minimum, plus phone carrier charges). The headline per-minute figures overlap, so compare what each one includes on a month of your own calls.
  • Calldesk has a REST API, an MCP server and signed webhooks (/docs) if you want to drive agents from code.

Where ElevenLabs Agents may fit better:

  • Strong enterprise and compliance posture on the vendor's pages: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA-eligible with BAAs, regional data residency (US, EU, India), zero-retention mode and on-prem options. Check whether Calldesk offers the same before you leave ElevenLabs Agents. (source: elevenlabs.io)
  • Developer-friendly: LLM-agnostic with bring-your-own model, native web and mobile SDKs, WebSocket and REST APIs. Compare this with the Calldesk pricing page and docs before you decide. (source: elevenlabs.io)
  • ElevenLabs Agents' pages mention HIPAA and SOC 2, while Calldesk claims no certification. If that wording matters to your buyers, ElevenLabs Agents may be the safer starting point. (source: elevenlabs.io)
  • ElevenLabs Agents' pages describe SIP trunking, and Calldesk does not offer it. If you connect your phone system by SIP trunk, ElevenLabs Agents may be the better match. (source: elevenlabs.io)

Other options to consider besides ElevenLabs Agents

  • Calldesk

    Per-minute plans (Lite 2¢, Standard 5¢ and Pro 9¢ per minute), with phone carrier charges billed separately. You can register a number you own and forward calls to it; SIP trunking is not offered. Our own product.

    Made by the publisher of this page

  • Deepgram Voice Agent API

    Deepgram Voice Agent API is also a speech and model vendor, and it bills by usage as ElevenLabs Agents does. Deepgram Voice Agent API's pages mention HIPAA, SOC 2 and GDPR, while ElevenLabs Agents' pages mention HIPAA and SOC 2.

    Verified 2026-10-10 (source: deepgram.com)

  • Telnyx Voice AI

    Telnyx Voice AI is a communications platform service rather than a speech and model vendor like ElevenLabs Agents, and it bills by usage as ElevenLabs Agents does. Both list MCP servers among their integrations. Telnyx Voice AI's pages mention HIPAA, SOC 2 and GDPR, while ElevenLabs Agents' pages mention HIPAA and SOC 2.

    Verified 2026-10-10 (source: telnyx.com)

  • Ultravox

    Ultravox is also a speech and model vendor, and it bills by usage as ElevenLabs Agents does. Both list Telnyx and Plivo among their integrations. Ultravox's pages did not mention HIPAA, SOC 2 or GDPR where we looked, while ElevenLabs Agents' pages mention HIPAA and SOC 2.

    Verified 2026-10-10 (source: ultravox.ai)

What we could not confirm about ElevenLabs Agents

  • The $0.08 per minute rate and the plan minutes come from the pricing page alone; the help center and the burst-pricing page describe how billing works but do not repeat the amounts.
  • Whether ElevenLabs sells phone numbers directly was not found.
  • Typical LLM cost per minute depends on model and is shown inside the product.
  • GDPR statement not found on the pages read.

What we read about ElevenLabs Agents

This page rests on 7 pages from ElevenLabs Agents' public site, last read on October 10, 2026. The facts above came from "ElevenAgents pricing page" (pricing and limits), "ElevenLabs docs: Burst pricing" (pricing and limits), "ElevenLabs help: How much does ElevenAgents cost" (pricing), "ElevenLabs docs: HIPAA" (compliance wording and limits), "ElevenLabs docs: SIP trunking" (phone setup and strengths) and "ElevenAgents product page" (strengths). Anything those pages did not say is shown as not stated, not guessed.

Details about ElevenLabs Agents come from its public pages as they were on October 10, 2026. ElevenLabs Agents may have changed them since, and a page that was unclear to us may be clear to you. Corrections: support@calldesk.tech. We make Calldesk, so read this page with that in mind and check anything important with ElevenLabs Agents directly.

Sources