Two different products wearing the same category label.

Smith.ai’s core offer is a network of live human receptionists, with AI as one path through it. We’re AI-only. That’s worth knowing before comparing a price tag.

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Pricing unit

Per minute

vs Per call

Languages

49, real-call-verified

vs English + Spanish

Live human backup

vs Yes — 500+ NA-based receptionists

Point by point.

Where Smith.ai is ahead of us, or simply doing something different, we’ve said so.

Pricing

Unit & rates

Ahead

Us: 2¢/min Lite, 5¢/min Standard or 9¢/min Pro (your own carrier)

Smith.ai: AI Receptionist: free for 25 calls/mo, then $150/mo for 75 calls ($2–$2.50/call overage). Live/Virtual Receptionist (human-staffed): from $300/mo for 30 calls.

Per-call pricing means a long call costs the same as a short one on their side — not directly comparable to a per-minute rate without knowing average call length.

Product model

Human backup

Different

Us: AI-only

Smith.ai: Genuinely hybrid: AI handles routine calls, live North America-based humans available as a built-in escalation network

Not a gap or a win — a different product decision. If a caller needs a human every time, that’s their advantage; if you want AI-only at scale, it’s ours.

Languages

Coverage

Ahead

Us: 49 languages, each verified on a real call

Smith.ai: English and Spanish only; Spanish is a paid per-call add-on

Telephony

Number setup

Have

Us: Buy a number, or forward one you own

Smith.ai: Call forwarding from your existing number — no SIP trunking or BYO-number swap documented

Compliance

Certifications

Different

Us: None

Smith.ai: No public SOC 2, HIPAA, or GDPR attestation found

Third-party review sites claim HIPAA compliance for them, but we couldn’t find a primary-source page confirming it — same open gap on both sides.

Testing

Pre-launch testing

Gap

Us: In-browser manual test calls

Smith.ai: "Quality Studio": up to 50 simulated call scenarios per month before going live

Smith.ai figures come from their public pricing pages as of September 2026. Their per-call pricing and our per-minute pricing measure different things — do the math against your own average call length before treating either number as "cheaper."

Hear it yourself.

Place a real call to one of our demo agents. No account required.

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