This isn’t really the same kind of product.
LiveKit Cloud is managed hosting for the open-source LiveKit Agents framework — you still choose your LLM, STT, and TTS, and write the agent logic yourself. We ship a finished receptionist.
What you get out of the box
A finished, configured phone agent
vs Hosting, scaling, and routing for agent code you write
Agent session rate
9¢/min Pro
vs $0.01/min, plus your chosen LLM/STT/TTS provider bills
HIPAA BAA availability
Not offered
vs Scale/Enterprise tiers only
Point by point.
Where LiveKit Cloud is ahead of us, or simply doing something different, we’ve said so.
What it is
Product category
DifferentUs: A finished voice-agent product: agent logic and hosting included, phone numbers available as an extra
LiveKit Cloud: Managed infrastructure for the open-source LiveKit Agents framework — the buyer still picks and wires up an LLM, STT, and TTS provider and writes the agent’s conversation logic
Not a fair "ahead/gap" comparison — see our build-vs-buy page if you’re actually weighing this path against buying a finished product.
Pricing
Rate structure
DifferentUs: 9¢/min on Pro covers the full stack except the carrier; 5¢/min on Standard; your own carrier on every plan
LiveKit Cloud: Free/Ship ($50/mo)/Scale ($500/mo) tiers, each with included session minutes then $0.01/min, plus separate charges for inference, telephony, and WebRTC bandwidth
Their base rate looks cheaper, but it excludes the LLM/STT/TTS costs a finished product like ours already bundles in.
Telephony
SIP
GapUs: Buy a number or forward one you own; no SIP trunking
LiveKit Cloud: Broad BYO SIP trunk support (Twilio, Telnyx, Plivo, and others), plus LiveKit-sold phone numbers
Compliance
Certifications
GapUs: None
LiveKit Cloud: SOC 2 Type II, GDPR DPA, and HIPAA BAAs — but the BAA is only available on Scale and Enterprise plans, not the free or Ship tiers
Testing
Observability
GapUs: In-browser manual test calls
LiveKit Cloud: "Agent Insights": turn-by-turn transcripts, pipeline traces, and recordings, 30-day retention, available on Cloud deployments only
LiveKit Cloud figures come from their public pricing and documentation pages as of September 2026. Because this is infrastructure, not a finished product, most rows above are framed as "different category" rather than a straight win or loss — that’s the honest comparison.
Hear it yourself.
Place a real call to one of our demo agents. No account required.